Frequently Asked Questions

All orders are delivered in plain, unmarked brown boxes or opaque mailers with no brand logos or product descriptions. The return label lists a neutral entity like "Fulfillment Logistics".

Charges appear discreetly as "SV E-COMMERCE LLC" on credit card and bank statements. There is no mention of product types or sexual wellness keywords.

Standard Ground shipping takes 3 to 5 business days and is Free on orders over $49. Express 2-Day ($9.99) and Overnight Priority ($19.99) options are available at checkout.

Orders may be cancelled within 7 days of placement prior to dispatch. Due to health and hygiene standards, return requests on factory-sealed, unopened items must be initiated within 7 days of delivery. If an item arrives defective or damaged, we replace it 100% free under our 1-year warranty.

Yes. 100% of products are manufactured from medical-grade silicone, ABS, glass, or stainless steel and are free from phthalates, BPA, latex, and hazardous additives.

Clean with warm water and antibacterial soap or specialized toy cleaner before and after every use. Allow to air dry thoroughly and store in a dust-free pouch in a cool, dry place.